Refund policy
YUMSAYFOODS Returns & Refund Policy
Returns
Due to the perishable nature of our frozen ready-to-eat meals, we do not accept returns or exchanges once an order has been delivered.
All YUMSAYFOODS products are:
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Flash-frozen and temperature-controlled
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Sealed for food safety
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Halal certified
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Prepared in compliance with food safety standards
For health, hygiene, and cold-chain integrity reasons, we cannot restock or resell any food product once it has left our facility.
Damages, Incorrect Items & Quality Issues
Please inspect your order immediately upon delivery.
If you receive:
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The wrong item
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A damaged product
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A product that arrived thawed or compromised
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A missing item
Please contact us within 24 hours of delivery at:
Include:
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Your order number
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Clear photos of the item
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Description of the issue
We will assess the case and may offer:
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A replacement
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Store credit
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A refund (if applicable)
Requests made beyond 24 hours may not be eligible for review.
Non-Returnable Items
We do not accept returns for:
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Frozen meals
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Perishable food products
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Sale items
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Gift cards
Cancellations
Orders may be cancelled only before they are processed and dispatched.
Once your order has entered fulfilment, it cannot be cancelled.
To request a cancellation, contact us immediately at hello@yumsayfoods.com.
Refunds (If Approved)
If a refund is approved due to a verified issue:
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It will be processed to your original payment method
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Within 7–10 business days
Please note that bank processing times may vary.